Printdub is a clothing & art print company started by artists with specific goals in mind.
Customer satisfaction and producing legitimately fresh designs whilst being environmentally and ethically sound are our prime objectives here at Printdub.
We love to hear how much our customers love our products, equally we want to know if there is anyway in which we can improve. With that in mind if there is ANYTHING not quite right with your order we want you to tell us, our mission to make you happy with your purchase.
Please see all information pertaining to our shipping & returns policy in the FAQ section below, if you can’t find what you are looking for please go ahead and send us a message
Because we are against producing unnecessary waste; your product does not get created until you have ordered it.
On average it takes us around 3–7 days to print and create a product from the moment of order, after which time it’s shipped out.
The shipping time depends on your location, roughly speaking it can estimated as follows:
The dreaded C word has affected every aspect of our lives, as a result our product fulfilment times for all our products (t-shirts, cushions, mugs, art prints etc.) may be longer than usual.
Although this may continue to increase until things get back to normal we really find this to be hit and miss, some customers haven’t experienced any sort of delay, others are having an extended delivery time.
Unfortunately, though there is no delay from our side creating products, there are things that are simply out of our control and we are at times experiencing some delays in our supply chain, including suppliers and shipping as the entire industry is grappling with challenges.
It can be difficult to predict the extended shipping times and who will be affected, the best advice we can give is take a deep breath and give a wide birth to delivery times, especially if you are ordering items as gifts. Expect a longer that usual delivery and be surprised and happy when it arrives on time.
In order to make sure your shipping & delivery costs are as cheap as possible we work with on-demand order fulfilment facilities worldwide, therefore when you place your order we automatically select the nearest available production facility to where you are.
Our products are printed and created in EUROPE, USA and JAPAN in the hope of giving you the lowest possible overall price for your order.
All the fulfilment centres we use all are vetted to make sure they follow the same ethical and environmental policies we are proud of endorsing.
I short, maybe…but in most cases not. Sometimes an additional customs and tax fee can occur on international orders.
In short; most customs policies are based on size and value or order, so if you are just order a couple of items we can say with some degree of certainty you will not be charged extra for customs.
However, this fee is not in our control and is assessed by your local customs office. Customs policies vary from country to country, so to avoid any nasty surprises please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Before getting in touch with us, please help us out by trying the following steps:
If the shipping address WAS correct, and the package WAS NOT left at the post office or at your neighbour’s, get in touch with us at send us a message with your order number and we will find out what gwan*
If you DID find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
*Gwan is a Pattwa’ word, It is mainly a Jamaican term meaning ‘what is going on’ – we like how it sounds, hope you do too
With love, care, attention to details 😊
We work with print-on-demand centres which are conveniently located at strategic locations in order to produce and ship closer to where you are. So depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! Our current centres are based in Spain, Latvia, USA, Mexico and Japan.
Super not cool, we are very sorry to hear that. All the products we make are triple tested for quality control, in the unlikely scenario your product arrived damaged or in any way unfit for your consumption we will do everything we can to put it right.
To help us resolve damaged or incorrect orders for you quickly, please send us a message within a weeks’ time with photos of the damaged product, don’t forget to include your order number, and any other details you may have about your order. We’ll get back to you with a resolution post-haste
The items we produced are made when ordered, as such we do not hold stock and have a stern yet fair returns policy. This is because as a company we do not believe in waste and do not want to deplete the earth’s natural resources any more than necessary. You buy, we create the item.
We don’t offer returns and exchanges for items which arrive correctly or are not damaged, but if there’s something wrong with your order (defects, damage, bad craftsmanship) please let us know by contacting us at within a week of the order arriving.
Refunds are only offered to customers that receive wrong items or damaged items. If any of these apply, please send a message with photos of wrong/damaged items and we’ll sort that out for you.
Currently we don’t offer exchanges. If you’re unsure which size would fit better, please carefully check our sizing charts before ordering. We have a size chart for every item listed on our store, in the product description section. All the t-shirts we sell are pre-shrunk and true to size, so just make sure you order the correct size and everything should be just fine.
Though rare, it’s possible that an item you ordered was mislabelled and therefore you were sent the wrong size… If that’s the case, please let us know by sending us a message within a week after receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund!
As the adage goes, measure twice and order once 😊